Training for Healthcare Professionals

Project ECHO


  Extension for Community Healthcare Outcomes



James L. West Center offers two limited series ECHO programs:

- Long-Term Care & Dementia ECHO

- Ethics in Dementia Care ECHO

Spring 2023 Dates Coming Soon!

What is Project ECHO?

  • Project ECHO (Extension for Community Healthcare Outcomes) is a case-based, collaborative model of learning delivered via videoconference bringing advanced training and support to healthcare providers.
  • Expert panel (“Hub”) delivers short lessons and group consultation on de-identified cases from long-term care communities (“spokes”)
  • James L. West has joined with University of North Texas Health Science Center to partner with rural nursing homes and assisted livings to provide access to specialty care in dementia. This model gives communities an effective way to learn and provide high-quality dementia care to their residents with an eye toward decreasing disparities due to dementia related behavioral expressions.

What's Involved?

Healthcare Teams participate in tele-ECHO sessions to develop enhanced skills and best practices in an “all teach, all learn” virtual environment over and 8-week period. Each session includes:

  • 1 hour teleconferencing session
  • 20-minute topic presented by the ECHO team content specialists
  • Case studies presented by participating teams

Why Participate?

  • Create a strong multidisciplinary team and acquire new knowledge to care for residents, families, and employees 
  • Present de-identified resident or quality improvement cases to receive coaching and best practices from other multidisciplinary team of specialists.
  • Increase confidence and knowledge to address the complexities of dementia care in your community
  • FREE to participate with no travel for multiple staff members
  • Access to resources used during series such as peer cases, research, and guides 
  • Free CE Credits are available

Watch a 1:20 minute video on project ECHO HERE 

To learn more contact Jaime Cobb Tinsley at or 817-877-1199.

Dementia Live

Dementia Live® Authorized Coach Training  Age-u-cate

Dementia Live Coach Training 

February 23, 2023 from 9am - 5pm CST 

Virtual & In-Person training options

Registration Deadline is February 16th 

**GRANT FUNDS AVAILABLE!** Please contact Jaime at if you are interested in using grant funds


Approved for 6.0 CE Hours for Nursing, Social Work, & LPC 

  • Provider approved by the California Board of Registered Nursing, Provider #CEP17594, for 6.0 contact hours

Register or for more information contact us at 817-877-1199 or at 

A powerful, easy to deliver simulation experience that immerses participant into life with dementia, resulting in a remarkable inside-out understanding of cognitive impairment and sensory change. 

How Does It Work?

Participants are outfitted in specialized gear and given certain tasks to perform in an enclosed "experience" area. The challenges and struggles one faces become very real to the participant, because they are experiencing them for themselves. This triggers a heightened awareness of and understanding for those with dementia. Following the experience, a trained Coach meets with them in a unique "empowerment session" where participants obtain valuable tools to improve communications and care processes. 

What is the benefit of the Authorized Coach designation?

Senior care providers (CCRC's, Assisted Living/Memory Care, Home Health, Hospice and Home Care) may become designated Dementia Live® Providers. With training, you can offer Dementia Live as ongoing staff training, share this with families and offer it as community education. These 3 components deliver multiple benefits to your organization. 

Authorized Coaches will:

  • Gain a thorough understanding of successfully implementing the Dementia Live® Experience for sustainable use as staff training, family engagement, and community outreach.
  • Learn cutting edge, creative dementia training tools to help educate family and professional caregivers during the Dementia Live® experience.
  • Obtain comprehensive instructions on staff training, outcomes tracking, marketing, and implementation of the program in a variety of settings.
  • Learn skills to facilitate a dynamic and impactful Empowerment Session that will teach professional and family caregivers how to improve communication skills, care processes, and make dementia friendly changes. 
  • 6 hours of continuing education credits for nursing, social work, and LPC.

Experience & Offer Dementia Live® in A Variety of Ways!

  • Large and small groups
  • Full immersion experience 
  • Table Top experience 
  • Dementia Live® Virtual Experience 

Compassionate Touch


Compassionate Touch Coach Training  -

March 20, 2023 from 9:00am - 4:30pm CST

Virtual & In-Person Training Options 


6.0 CE Hours for Nursing, Social Work, & LPC & NAB/NCERS Administrators

  • This program has been approved for Continuing Education for 6 total participant hours by NAB/NCERS—approval #20220228-6-A72590-DL
  • Provider approved by the California Board of Registered Nursing, Provider #CEP17594, for 6.0 contact hours

Register or for more information contact us at 817-877-1199 or  

Compassionate Touch® is a powerful, skilled touch approach that evidence shows is an effective non-pharmacological strategy to reduce behavioral expressions in dementia and end-of-life care. The gentle, hands-on techniques were developed with busy care partners in mind, giving them a practical tool that's easy to learn and integrate into daily care practices, while strengthening relationships with those they serve.

How Does It Work?

  • It's Feasible - Uses existing resources- Easy for staff to learn - Practically ensures sustainability
  • It's Effective - Eases physical and emotional distress - Promotes sleep - builds trust in caregivers - Provides a holistic personal approach
  • Encourages Family Engagement - Provides a means for family to calm, comfort, and support their loved one - Enhances family's experiences as a member of the care team 
  • Facilitates Staff Satisfaction - Reduces caregiver fatigue - Builds strong relationships - Aligns with person-centered core values and philosophy
  • Strengthens Marketability with a program that tangibly demonstrates commitment to culture change and staff development

Upon successful completion for coach training participants will become Compassionate Touch Coaches and authorized to conduct the Compassionate Touch® program with staff and family members. 

Authorized Coaches are Empowered with:

  • Sustainable program for staff training and family engagement 
  • Plan for implementation 
  • Tool to track clinical outcomes and staff satisfaction 
  • Network of other coaches throughout North America 
  • 6 hours of continuing education credits for nursing, social work, and LPC

Experience & Offer Compassionate Touch® in A Variety of Ways!

  • Hands-on experience (with COVID-19 safety protocols)
  • Compassionate Touch® Virtual Experience 

A license to use the Compassionate Touch® branded program and material will be available for one year with an annual renewal fee.

Rosalynn Carter Institute

Dealing with Dementia Workshop 

Rosalynn Carter Institute for Caregiving program

Approved for 4.0 CE Hours for Nursing, Social Work, & LPC  

The Dealing with Dementia program combines a workshop learning experience with a Dealing with Dementia Guide, a comprehensive reference for caregivers of people living with dementia.

The four-hour workshop introduces healthcare professionals to each section of the guide providing information on dementia, insights into the caregiving journey, how to develop a dementia-friendly environment, dementia behavior management, caregiver self-care, and selecting the best services and resources. The workshop highlights safety, problem-solving, communication, cultural diversity and handling stress. The aim of the workshop is to prepare participants to quickly and easily access the information they need from the guide when they need it.

Healthcare professionals have shown an increase in knowledge of dementia and an increase in their confidence to manage dementia behaviors acquired during their attendance at the workshop. The support provided by the Dealing with Dementia Guide continues and increases as participants refer to the information provided throughout their professional career and personal lives. 

4 hours of continuing education credits for nursing, social work, and LPC available. 

Join us for our next Dealing with Dementia Workshop! 

February 6, 2023 from 1 - 5pm CST Online

For more information about the training please email us at 

Dementia Care Training Videos for Healthcare Videos - The Role of the Healthcare Professional 

Three-part video series that examines best practices in treating and caring for persons with dementia and their families.

Understanding Dementia and the Role of the Healthcare Professional

This interdisciplinary training video focuses on:

  • Differentiating hallmark clinical signs of the four most common forms of dementia,
  • Explaining the newest diagnostic and assessment criteria and guidelines for dementia,
  • Examining person-centered communication skills with patients and their families including working with different cultures and,
  • Identifying professional and community resources

Dementia Therapies and Interventions

This training video focuses on:

  • Use and efficacy of approved medications for Alzheimer’s disease
  • Appropriate use of off-label medications used in dementia care
  • Non-pharmacologic interventions for persons with dementia
  • Best practices in culture change

 Improving Safety & Quality of Life for Persons with Dementia & Their Families

This training video focuses on: 

  • Best practices to improve QOL in persons with dementia including shared decision making
  • Safety issues due to sensory deficits including; pain management, falls, wandering, and activities of daily living
  • The “secondary patient” and best practices in emphasizing healthy behaviors
  • Community resources for safety and QOL

Check our our Education Brochure!



Training for Healthcare Professionals